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Refund Policy

Our refund policy explains when refunds are available for memberships and bookings made through Motorhomes at Home.

Motorhomes at Home Refund Policy

This policy applies to annual memberships, booking payments and cancellations made through the Motorhomes at Home website.

Last Updated: June 2026
Note: This is a marketplace refund policy template and should be reviewed by a UK legal professional before your website goes live.

Contents

1. Membership Refunds

The annual £15 membership fee provides access to member-only features. Unless required by law, membership fees are generally non-refundable once access has been granted.

2. Booking Refunds

Booking refunds depend on when the cancellation occurs and the circumstances involved.

CancellationTypical Refund
Host cancels before arrival100% refund
Guest cancels more than 48 hours before arrivalFull refund (less any non-refundable payment processing fees, if applicable)
Guest cancels within 48 hours of arrivalSubject to host cancellation policy
No-showNormally no refund unless agreed by the host or required by law

3. Host Cancellations

  • If a host cancels a confirmed booking, the guest will normally receive a full refund.
  • Repeated host cancellations may affect listing visibility or host status.

4. Guest Cancellations

  • Guests should cancel through their account as soon as possible.
  • Refund eligibility depends on the cancellation timing and any published host policy.
  • Approved refunds are returned using the original payment method whenever possible.

5. Refund Processing

  • Approved refunds are normally initiated within 5 working days.
  • Banks and payment providers may take additional time to complete the refund.
  • The 10% platform fee may be refunded or retained depending on the cancellation circumstances and applicable law.

6. Exceptions

Motorhomes at Home may consider refunds outside this policy in exceptional circumstances, including severe weather, emergencies, technical errors or where required by consumer protection law.

7. Contact Us

If you believe you are entitled to a refund or have any questions about this policy, please contact our support team.

Contact Support

Need help with a refund?

We're here to help resolve booking and payment issues fairly for both hosts and travellers.

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