How can we help?
Browse the questions below or contact support if you need help with your account, booking or host listing.
Membership
How much is membership?
Motorhomes at Home membership is £15 per year. This gives access to member features such as searching locations, booking stopovers, saving favourites, reviews and host tools.
Do I need to be a member to book?
Yes. Members can access the booking system, manage bookings and use the member dashboard.
Can I become both a traveller and a host?
Yes. One membership can allow you to search and book stopovers as a traveller and apply to list your own driveway, farm, paddock or land as a host.
Where can I see my membership details?
You can view your membership status, renewal date and billing details on the Membership Details page.
Bookings
How do I book a motorhome stopover?
Search locations, choose a listing, check the facilities and availability, then complete payment through the website checkout.
Where do I find my booking confirmation?
Your booking confirmation appears after checkout and can also be viewed in My Bookings or Booking History.
Can I cancel a booking?
Cancellation rules depend on the timing and policy for the booking. Check the Refund Policy or contact support if you need help.
Can I message the host?
Yes. You can message the host about arrival details, access instructions or questions related to your booking.
Hosts
How do I become a host?
Join as a member, visit the Become a Host page, create your listing and add your space details, photos, prices and availability.
What spaces can I list?
You may be able to list a driveway, farm, paddock, pub car park, smallholding, secure yard or private land if it is safe and suitable for motorhome parking.
Can I set my own prices?
Yes. Hosts can set their own pitch price and optional extras such as electric hook-up, water and waste disposal.
How do hosts get paid?
Guests pay online through the website. Motorhomes at Home keeps a 10% platform fee and the remaining 90% is paid to the host through the payout system.
Payments & Refunds
What payment system does the site use?
The site is designed to work with WooCommerce and secure payment gateways such as Stripe.
Do guests pay hosts directly?
No. Bookings should be paid through the website so the booking, platform fee, receipts and host payout can be managed properly.
How does the 10% platform fee work?
For each booking, Motorhomes at Home keeps 10% of the booking fee. The host receives the remaining 90%, subject to any payment processing rules.
How long do refunds take?
Approved refunds are normally initiated within 5 working days, but banks and payment providers may take additional time to complete the refund.
Safety & Reviews
Are hosts verified?
Host verification can be added as part of the host approval process. Listings should be reviewed before going live.
Can I leave a review?
Yes. Members can leave reviews after completed stays to help other travellers choose trusted stopovers.
What should travellers check before booking?
Check vehicle length, access, facilities, price, house rules, arrival instructions and whether pets are allowed.
What if something goes wrong?
Contact the host through messages and contact Motorhomes at Home support if you need help with a booking, payment or safety issue.
For members
Learn how to join, book stopovers, manage favourites and view booking history.
For hosts
Learn how to list your space, manage guests, update availability and receive payouts.
For safety
Understand booking rules, reviews, payments, refunds and safe platform use.
Can’t find what you’re looking for?
Send us a message and we’ll help with memberships, bookings, hosting, payments or account support.